Technicians work from a separate, mobile-first surface at /technician (apps/web/src/app/(technician)/technician/), distinct from the main staff app. Its bottom navigation (apps/web/src/app/(technician)/technician/components/bottom-nav.tsx) has exactly two tabs: Schedule (/technician/schedule) and Work Orders (/technician/work-orders), matching the appointments a technician is assigned via Schedule a service visit.

TODO(owner, likely product): write the full guide covering what a technician can do from each tab (viewing/starting an appointment, the work order detail's report/activity/photo components under technician/work-orders/[id]/components/), the appointment status lifecycle from the technician's side (SCHEDULED → DISPATCHED → EN_ROUTE → IN_PROGRESS → COMPLETED/CANNOT_COMPLETE), and any "view as" functionality referenced by getActiveTechnicianScheduleViewAs in the technician layout.